About Chester County Bicycles
Chester County Bicycles is all about the best value, and the lowest total cost of ownership.
Value is the sum total of all of the following variables: customer service, quality, product knowledge, product service and support, and price. At Chester County Bicycles, we have the optimum mix of all five components which results in the best value for you, our customers.
Product Service & Support = Value
It all starts with bike assembly. Bikes arrive at most retail locations unassembled and in a box. At Chester County Bicycles, we professionally assemble each bike, making certain that all items are installed correctly. This ensures that the bike is “trail” or “road ready” at the time of purchase. The net result is that you can begin to enjoy the cycling experience immediately.
Of course, our service and support does not stop once you walk out the door with your new bike. We employ expert personnel to repair and maintain your bike so that you continue to experience years of cycling enjoyment. All new bikes purchased at Chester County Bicycles come with a lifetime “free adjustment” service for the original owner. As the miles build up on your new bike, cables settle in, bearings begin to “seat”, and brake pads begin to wear. Our lifetime adjustment service includes adjusting shifting, headset and bottom bracket bearings, as well as brake pad adjustment. Additional services and parts are available at standard rates.
Quality = Value
Whether entry level or enthusiast, whether unlimited budget or shoestring budget, we have carefully selected all the products we carry in our store to provide the best quality at each price point. Every bicycle and bicycle accessory was chosen with quality and value in mind. All of our bike and accessory suppliers are industry leaders, and provide excellent warranty coverage.
Price = Value
You will find our pricing to competitive, and compliant with manufactures guidelines.
Product Knowledge = Value
Chester County Bicycles brings years of cycling experience to bear when working with our customers to select the right bicycle and / or accessory. If you are new to the sport, we can help you. We were in your position many years ago, and we will help to shorten the learning curve for you.
Customer Service = Value
We pride ourselves on our customer service. Service excellence begins when you walk in the door. We take the time, and work together with you to find the best bicycle and/or accessory for you.